Informed Arrival Delay
Tow
If after recalculating the estimated arrival time for Asitur calls, it’s detected to be 5 minutes or more over the time indicated during acceptance, this delay will be automatically reported to the company. Additionally, you’ll receive a notification confirming that the delay notice has been sent both on the web and your mobile device.
Automatic Authorization for Destination Change
Tow
If, after locating the call, you need to request a change in the destination address, you can do so using the ‘Request destination’ button. You’ll just need to select the province, city, location type, and specific address. This request can only be made once.
You’ll receive a response from Asitur within minutes. If it’s affirmative, you can continue managing the call normally. In case of a negative response, you’ll need to contact Asitur for additional assistance.
Automatic Call Continuation
Tow
Now, for calls completed at Base, you can automatically request call continuation from Asitur. This option is available both from the ‘At base’ section and from the call details.
- Access the ‘Exit Action’ in the ‘At base’ section or the ‘Call at base’ panel in the call details.
- Select the ‘Call continuation’ option.
- Complete the necessary data to submit the request.
Asitur’s response will be notified directly in the call and in the ‘At base’ section. If it’s affirmative, you can view the linked call from the ‘At base’ section and continue with its management.
